Hôpital Vétérinaire Passion Compassion’s privacy policy covers the collection, use and disclosure of your personal information that we collect in the course of providing veterinary care, when you communicate with us or when you use our website. By accessing our site or using our veterinary services, you consent to the collection, use and disclosure of your personal information in accordance with this policy. For our part, we are committed to respecting your privacy and protecting your personal data.

We have appointed a Privacy Officer whose role is to oversee matters relating to this Privacy Policy.
If you have any questions about this policy, please contact the Privacy Officer:

• By telephone at 1-450-906-6090
• By e-mail at [email protected]
• By mail at the following address

o Passion Compassion Veterinary Hospital
 106-650 rue De Montbrun
 Boucherville QC J4B 8G9

Information collected

We will collect and process the following personal information about you:

• Name
• Street address
• E-mail address
• Telephone number
• Language preference

Use of information collected

• Provision of veterinary services and products
• Billing
• Customer service, appointment reminders
• Sending information on offers, services or advice

If we wish to use your information for any other purpose, we will ask for your consent and will only use your information after receiving your consent, and only for the purposes for which you have given your consent, unless we are required by law to do otherwise.

Sharing your data with third parties

In order to provide you with the services you have requested, we may have to share your personal data with third parties, including:

• A payment service provider, such as Moneris
• Logivet, the partner that enables us to schedule appointments with you, send you reminders and bill you for services rendered
• Insurance and microchip registry providers
• Other veterinarians, specialty clinics and laboratories when it’s in your pet’s best interest
• Debt collection agencies
• Law enforcement and fraud prevention authorities

We require these third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it. These third parties must provide guarantees concerning the confidentiality and security of your personal information. Furthermore, we only provide them with the data they need to provide their services.

Data retention

We will retain your data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legislative, regulatory, tax or reporting requirements.

Please note that if you do not authorize us to collect or process the personal information required for the provision of our veterinary services, you may not be able to use the services for which your information has been requested.

Your rights

You have certain rights under provincial and federal privacy legislation, including:

• To be informed of the use we will make of your data (this policy is intended to answer your questions on this subject)
• Have access to your personal data and receive a copy on request
• Request the transfer of your data to another entity
• File a complaint with a legal authority

Most recent update: October 10, 2023